Warranty and Returns

Following EU Regulations, we will accept back any product in its initial condition within 14 days after delivery date. In this case buyer pays return costs. If there are signs of use on returned goods, only partial refund can be offered.

Refund will be issued to original payment method within 14 days.

There are return addresses in Bulgaria and Germany.

In case of defect during warranty period, we will replace the product or refund its value, if it is not in stock. Return costs in case of faulty product are on our expense.

In both cases (return or defect) you must fill Return Request Form or send us an e-mail with detailed information - order number and date, product description, return reason, etc.

Providing the original warranty card with cash receipt is mandatory.

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